Service Desk Engineer - Leiden,NL

Job description

Pleased to meet you, we are Galapagos, a dynamic fast growing Biotech company with offices in Europe in Belgium (Mechelen), France (Romainville & Paris), the Netherlands (Leiden), Switzerland (Basel), Italy (Milano), Spain (Madrid), the UK (London), Germany (München), and in the US (Boston).

We are in the business of changing lives. In our quest to discover and develop life-improving medicines we go where no one has ever gone before. In every challenge we face, we see new opportunities. We want to challenge the impossible. We need thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters. Collaborative innovators and perseverant idealists. We need the best-in-class. In other words, we need you.


We are looking for a Service Desk Engineer - Leiden,NL


Scope of the job

You report to the Service Desk Manager and are responsible for supporting, documenting, monitoring and maintaining the complete IT infrastructure and architecture in close collaboration with the application and infrastructure teams; installing and maintaining client software, drivers, patches and upgrades; and delivering high level support (including remote support activities). You will work in a small international team that provides IT-based services to all employees across the company.


As a Service Desk Engineer you will be responsible for:

  • Supporting the agreed Service Levels with our Business
  • First Point of Contact for Service Request Escalations
  • Following the Procedure of Single Point of Entry for logging of Customer Service Requests
  • Creating and Maintaining Procedures, Checklists and Documentation
  • Minimizing recurring Service Requests through proactive improvement steps

Job requirements

Who are you?

  • You have a Bachelor degree or equivalent through experience
  • You have 1 or 2 years of relevant experience
  • You are assertive and stress-resistant
  • You are able to handle multiple issues simultaneously
  • You easily adapt to changing circumstances and enjoy learning about technologies
  • You are solution oriented, proactive and client focused
  • You speak Dutch and English fluently, French is an asset
  • Desktop support (Windows 7, Windows 10)

What’s in it for you ?

You will be part of a fast growing and amazing company. As ‘make-it-happener’ you will get all the support you need to make your job successful. At Galapagos we aim to recruit the best people, who stand out among their peers, with integrity and excellent interpersonal and organizational skills. Our employees are the strength behind Galapagos, a highly motivated team, eager to maintain Galapagos’ leading position and achieve breakthroughs in pharmaceutical research. Galapagos offers a competitive remuneration package and a dynamic work environment.


We are Galapagos : together we can make it happen…!