Customer Service Representative - fluent in German

Job description

Pleased to meet you, we are Galapagos, a dynamic fast growing Biotech company with offices in Europe in Belgium (Mechelen), France (Romainville & Paris), the Netherlands (Leiden), Germany (München), Switzerland (Basel), Italy (Milano), Spain (Madrid), the UK (London) and in the US (Boston).

We’re in the business of changing lives. In our quest to discover and develop life-improving medicines we go where no one has ever gone before. In every challenge we face, we see new opportunities. We want to challenge the impossible. We need thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters. Collaborative innovators and perseverant idealists. We need the best-in-class. In other words, we need you: The ‘make-it-happeners’.

We are looking for a Customer Service Representative

Scope of the job

Galapagos is launching new medicinal products to markets. The Supply Chain Department ranges from sourcing of the products to the delivery to our customers based in Europe. In this role, you are the first point of contact for our customers with a focus on the German and Austrian markets, supporting them in ordering products, ensuring proper delivery of goods and handling their requests. Your key objective as Customer Service Representative is to exceed customer expectations and to optimise the ease of working with Galapagos. 

Your role

The primary accountabilities in this role are:

  • Deliver an excellent customer service experience, be a problem solver in case of issues, contributing to Galapagos' quality label as a customer-friendly, qualitative and reliable company.
  • Collect and process customer orders in SAP on a daily basis.
  • Follow-up with our third-party logistic partner on timely delivery of orders to customers.
  • Monitor order-to-delivery performance via appropriate KPIs.
  • Share KPIs with third-party logistics partner and agree on actions to improve.
  • Regularly update internal stakeholders on customer feedback and enhance customer satisfaction.

Job requirements

  • A professional and friendly provider of services for our customers, someone with great listening skills, a can-do attitude and the ability to adapt to an international multicultural environment with a strong focus on German speaking markets.
  • A Bachelor degree with a commercial orientation. Training and experience in Supply Chain is preferred.
  • Preferably, you already have work experience in Biotech or the Biopharmaceutical or Pharmaceutical industry.
  • IT literacy, we work predominantly with SAP and Microsoft Office.
  • A structured and autonomous way of working, keeping track of multiple order in different stages, keeping all stakeholders in the loop, anticipating on issues that might arise. 
  • You also enjoy working in a collaborative spirit and build strong relationships with both internal and external stakeholders. 
  • Fluency in German is mandatory. Spanish, Italian or any other European language is a plus.

What’s in it for you ?

You will be part of a fast growing and amazing company. As ‘make-it-happener’ you will get all the support you need to make your job successful. At Galapagos we aim to recruit the best people, who stand out among their peers, with integrity and excellent interpersonal and organizational skills. Our employees are the strength behind Galapagos, a highly motivated team, eager to maintain Galapagos’ leading position and achieve breakthroughs in pharmaceutical research. Galapagos offers a competitive remuneration package and a dynamic work environment.

We are Galapagos : together we can make it happen…!