Pleased to meet you, we are Galapagos, a dynamic fast growing Biotech company with offices in Europe in Belgium (Mechelen), the Netherlands (Leiden), Germany (Munich), Italy (Romainville / Paris), Switzerland (Basel), UK (London), Italy (Milan), Spain (Madrid) and in US (Boston).
We’re in the business of changing lives. In our quest to discover and develop life-improving medicines we go where no one has ever gone before. In every challenge we face, we see new opportunities. We want to challenge the impossible. We need thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters. Collaborative innovators and perseverant idealists. We need the best-in-class. In other words, we need you.
We are looking for an enthusiastic Customer Experience Manager for Italy! Based in Milan city.
Scope of the job
The Customer Experience Manager reports to the Customer Insights & Engagement Lead and supports the Customer Engagement activities.
This role will ensure the pull through & activation of global channels, capabilities and deliverables, supporting the cross-functional brand team in shaping & executing campaigns & customer journeys. Working closely with both global and local XF teams to ensure integrated OmniChannel (OC) approach, leverage centralized tools & platforms, optimize alignment and efficiency and share best practices & lessons learned.
In this role you will be tasked with supporting sales managers by designing and implementing sales force effectiveness results, including sales performance measurement, segmentation and targeting, account planning, incentive calculation, the management of the CRM system and the creation of insights through market analysis.
Omnichannel Customer Experience
1/ Strategy and project management
2/ Measurement, tracking, monitoring and reporting
3/ Training, monitoring and optimization of the use of digital tools and projects by commercial
teams (HQ and in-field teams)
4/ Deployment of new communication systems within the Italian affiliate
Sales Force Effectiveness
Collaborate closely with marketing, commercial, OM and analytics colleagues in HQ and countries to ensure alignment, consistency & efficiency
Who are you?
What’s in it for you?
You will be part of a fast growing and amazing company. As ‘make-it-happener’ you will get all the support you need to make your job successful. At Galapagos we aim to recruit the best people, who stand out among their peers, with integrity and excellent interpersonal and organizational skills. Our employees are the strength behind Galapagos, a highly motivated team, eager to maintain Galapagos’ leading position and achieve breakthroughs in pharmaceutical research. Galapagos offers a competitive remuneration package and a dynamic work environment.
We are Galapagos : together we can make it happen…!