Pleased to meet you, we are Galapagos, a dynamic fast growing Biotech company with offices in Europe in Belgium (Mechelen), the Netherlands (Leiden), Germany (Munich), France (Romainville / Paris), Switzerland (Basel), UK (London), Italy (Milan), Spain (Madrid) and in US (Boston).
We’re in the business of changing lives. In our quest to discover and develop life-improving medicines we go where no one has ever gone before. In every challenge we face, we see new opportunities. We want to challenge the impossible. We need thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters. Collaborative innovators and perseverant idealists. We need the best-in-class. In other words, we need you.
We are looking for an Customer Experience Manager for France to travel through the Customer Journey with us!
Scope of the job
The Customer Experience Manager reports to the Customer Insights & Engagement Lead and supports the Customer Engagement activities in France (Paris).
This role will ensure the pull through & activation of global channels, capabilities and deliverables, supporting the cross-functional brand team in shaping & executing campaigns & customer journeys. Working closely with both global and local XF teams to ensure integrated OmniChannel (OC) approach, leverage centralized tools & platforms, optimize alignement and efficiency and share best practices & lessons learned.
It also means driving continuous evaluation of campaign data sources, market evaluation, to optimize and share insights across the business and ensure optimal customer experience and impact as well as generating new ideas to enhance the OC experience of our customers.
Omnichannel Customer Experience
1/ Strategy and project management
2/ Measurement, tracking, monitoring and reporting
3/ Training, monitoring and optimization of the use of digital tools and projects by commercial
teams (HQ and in-field teams)
4/ Deployment of new communication systems within the French affiliate
Business Analytics & IT
Who are you?
What’s in it for you?
You will be part of a fast growing and amazing company. As ‘make-it-happener’ you will get all the support you need to make your job successful. At Galapagos we aim to recruit the best people, who stand out among their peers, with integrity and excellent interpersonal and organizational skills. Our employees are the strength behind Galapagos, a highly motivated team, eager to maintain Galapagos’ leading position and achieve breakthroughs in pharmaceutical research. Galapagos offers a competitive remuneration package and a dynamic work environment.
We are Galapagos : together we can make it happen…!